FAQ’s

Multi-MUX

Does Multi-MUX support diagnostics of CAMU? . . .

No, this is supported by the MultiAID diagnostic tool. Contact Actia on 01686 611166 for details.

Can I purchase additional Bolt-ON's after my purchase? . . .

Yes, contact your local Actia subsidiary for purchase of additional Bolt-on licence.

I have no email capability on my lapotop - what do I do? . . .

To license your Multi-MUX please follow the instruction on the quick start guide sent with your licence key.

My Multi-MUX will not update - what do I need to do? . . .

You can download the most recent copy from the link on the email you have received with your licence key.

I cannot connect my Euro 6 Solo with Multi-MUX . . .

To be able to connect this vehicle type you need the following cable 505-01-2700 9 PinJ1939 cable adapter. If you do not have it, please contact Actia on 01686 611166.

What is the password for Multi-MUX? . . .

You need to contact the OEM for the vehicle type you are diagnosing and they will advise the password for that vehicle type.

MultiAid

The software is needing an update - what do I do? . . .

Firstly, check if the software version of MultiAid is newer than the age of the vehicle. If the software is older than the vehicle, please contact Actia (UK) to receive an update disk. If the software is newer than the vehicle, please contact the OEM for the vehicle type as the software in the vehicle needs updating. They will advise which software needs to be added to the vehicle.

How do I know what file needs to be downloaded into the CAMU? . . .

You can contact the OEM and they will be able to advise you, or if you have another vehicle in your fleet that is the same type, you can check the software of this vehicle and it will tell you which is the correct software.

The file that I need to programme into the CAMU is not showing on the list as available, why? . . .

Please contact the OEM as the file you are looking for has been superseded by a newer version. They will be able to advise you the correct version for your vehicle.

My MultiAid is in licence but it has currently lost its licence - what do I need to do? . . .

Firstly, you should check if your computer is currently going through Windows updates. If it is, please let this run and complete. Once completed, please try your MultiAid again. If it is still asking for an unlock code please contact Actia support team on +44 (0) 1686 611166 or email us at helpdesk@actia.co.uk

My MultiAid diagnostic tool reports that an IOU is in degraded mode . . .

When the Multibus system wakes up, it performs a slave unit addressing process. Each IOU is woken up by an addressing wire switching between 0v and 24v. The addressing wire is connected to CN2:1 or CN3:1 of CAMU or IOU. If during this addressing process, an IOU does not communicate with the Master Unit (CAMU, MultiC), then it will be reported as in "Degraded Mode". This fault usually occurs when there is a break in the addressing wire to the IOU. If the CAN communication wires to the IOU are ok, the IOU will continue to operate over CAN. However, if a new IOU is ever fitted to the system with this kind of fault, it will fail to operate.

Cummins

My Cummins Functionality key does not work - what do I do? . . .

You must let your current functionality key expire to let the new one work.

My Functionality code on my Cummins is showing invalid - what do I do? . . .

Your licence needs updating. In the licence configuration tool click on the "Update licence" button.

Multi-Diag

My Expert Code is not working . . .

Every year, with the first software update your Expert Code will change. Please ring the Actia Helpdesk on 01686 611166 for your new code.

Where do I get my expert code from? . . .

Please ring the Actia Helpdesk on 01686 611166.

My MultiDiag will not connect through Bluetooth . . .

Go into the main menu and VCI configuration. If the Communication Mode is set to USB, change it to Bluetooth. Then close down MultiDiag completely. Re open it and go back into the VCI configuration. It should still show as being set to Bluetooth. Connect the VCI to a power source and then perform a Connection Test. If this is OK then you can now connect using Bluetooth. If this fails then please contact the Helpdesk on 01686 611166.

Licence

How long does my licence last for? . . .

Your licence lasts for 12 months and then you pay a renewal cost which will last for the next 12 months.

My Multi-MUX licence is about to expire - what do I need to do? . . .

You will start receiving reminder emails when your licence is due to expire within the next 30 days and there will also be a count down on the Home Screen of your Multi-MUX software. The email will state the costs of your renewal. Once payment is made for your renewal you will be sent an email to renew your Multi-MUX. Please refer to the 099-60-6551 Multi-Mux quickstart guide.pdf document on how to activate your renewal.

Can I transfer my Multi-MUX licence? . . .

Yes, in the event of your PC failing please contact your local Actia subsidiary for the transfer of your licence.

My Multi-MUX has lost its licence - what do I need to do? . . .

Contact your local Actia subsidiary who will assist relicensing your Multi-MUX.

CCTV

I have vehicles with both HD and XD systems, can I view footage with the same software? . . .

Yes, as long as you are running the latest version of the software.

What is the password for the software?. . .

The user should say Operator and the password reviewer.

How do I export footage to disk?. . .

Please refer to the user manual.